Returns & Refunds Policy
At Jacob Muller, we take pride in providing high-quality haircare products and professional hair tools. Please read our Returns & Refunds Policy carefully before making a purchase.
Change of Mind
Due to the nature of our products, we do not offer refunds, exchanges, store credits, or cancellations for change of mind purchases.
This includes situations where:
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You no longer want the product.
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You ordered the wrong item.
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You found the product cheaper elsewhere.
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You changed your mind after placing your order.
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You are dissatisfied with the scent, texture, or personal preference of a product.
Please choose carefully before completing your purchase.
Faulty, Damaged or Incorrect Products
If you receive a product that is:
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Faulty or defective;
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Damaged during transit;
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Incorrectly supplied;
please contact us within 7 days of receiving your order by emailing:
Please include:
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Your full name;
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Order number;
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A description of the issue;
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Clear photographs showing the fault, damage, or incorrect item.
We will review your claim and, where appropriate, provide a replacement, repair, refund, or other remedy in accordance with Australian Consumer Law.
Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.
If a product fails to meet a consumer guarantee under Australian law, you may be entitled to a repair, replacement, refund, or compensation depending on the nature of the issue.
Shipping Issues
Once an order has been dispatched, delivery timeframes are the responsibility of the shipping carrier.
We are not responsible for delays caused by postal services, couriers, customs processing, weather events, or circumstances beyond our control.
If your parcel appears lost in transit, please contact us and we will assist in lodging an enquiry with the carrier.
Return Shipping
Where a return is approved due to a faulty, damaged, or incorrectly supplied product, we will advise you regarding return shipping arrangements.
Products returned without prior approval may not be accepted.
Contact Us
For any questions regarding this Returns & Refunds Policy, please contact:
Jacob Muller
Email: jacob@jacobmullerhair.com
Website: jacobmuller.com.au