TERMS & CONDITIONS
Last Updated: June 2026
These Terms & Conditions govern your use of this website and the purchase of products from Jacob Muller ("we", "us", "our"). By accessing this website or purchasing products from us, you agree to be bound by these Terms & Conditions.
SECTION 1 – WEBSITE USE
By using this website, you confirm that you are at least 18 years of age or have the permission of a parent or guardian.
You agree not to use this website for any unlawful purpose or in violation of any applicable Australian law.
You must not transmit any malicious code, viruses, or harmful software through this website.
SECTION 2 – PRODUCTS
We sell professional haircare products, hair tools, and related accessories.
We reserve the right to modify, discontinue, limit, or refuse the sale of any product at any time without notice.
Product descriptions, images, and pricing are subject to change without notice.
We make reasonable efforts to accurately display product colours and images. Actual colours may vary depending on your device settings.
SECTION 3 – PRICING AND PAYMENT
All prices are displayed in Australian Dollars (AUD) unless otherwise stated.
Payment must be received in full before products are dispatched.
We reserve the right to correct pricing errors and cancel orders where a pricing error has occurred.
SECTION 4 – ORDER ACCEPTANCE
We reserve the right to refuse or cancel any order for any reason, including but not limited to:
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Suspected fraudulent activity;
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Product unavailability;
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Incorrect pricing;
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Breach of these Terms & Conditions.
If an order is cancelled after payment has been received, a refund will be issued for the cancelled order.
SECTION 5 – SHIPPING
Delivery timeframes are estimates only and are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs authorities, weather events, or circumstances outside our control.
Risk in the products passes to you upon delivery.
SECTION 6 – RETURNS AND REFUNDS
Due to the nature of our products, we do not offer refunds, returns, exchanges, store credits, or order cancellations for:
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Change of mind;
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Incorrect product selection;
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Personal preference;
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Delayed delivery caused by third-party carriers.
However, nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.
If a product is faulty, damaged, significantly different from its description, or fails to meet a consumer guarantee under Australian law, you may be entitled to a repair, replacement, refund, or other remedy as required by law.
Any claims relating to damaged or faulty products should be made by contacting jacob@jacobmullerhair.com within 7 days of receiving the order.
SECTION 7 – PRODUCT USE DISCLAIMER
All products are intended for external use only.
Customers should carefully read all ingredients and instructions before use.
If you have known allergies, sensitivities, medical conditions, or concerns regarding product suitability, consult a qualified healthcare professional before use.
Patch testing is recommended prior to first use.
Discontinue use immediately if irritation or adverse reactions occur.
Individual results may vary depending on hair type, condition, usage, and other factors.
Any product claims or results displayed on this website are intended as general information only and are not guaranteed.
SECTION 8 – INTELLECTUAL PROPERTY
All content on this website, including text, images, graphics, logos, videos, product descriptions, branding, and website design, is the property of Jacob Muller unless otherwise stated.
You may not reproduce, distribute, modify, or commercially exploit any content without prior written permission.
SECTION 9 – THIRD-PARTY LINKS
This website may contain links to third-party websites.
We are not responsible for the content, privacy practices, or services of any third-party website.
SECTION 10 – LIMITATION OF LIABILITY
To the maximum extent permitted by law, Jacob Muller shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the website or products purchased from us.
Our total liability for any claim relating to a product shall not exceed the purchase price paid for that product.
Nothing in these Terms excludes liability that cannot be excluded under Australian law.
SECTION 11 – PRIVACY
Any personal information collected through this website is handled in accordance with our Privacy Policy.
SECTION 12 – CHANGES TO THESE TERMS
We reserve the right to update or modify these Terms & Conditions at any time.
Changes become effective immediately upon publication on this website.
Continued use of the website constitutes acceptance of any revised Terms & Conditions.
SECTION 13 – GOVERNING LAW
These Terms & Conditions are governed by the laws of Australia.
Any disputes arising from these Terms shall be subject to the jurisdiction of the Australian courts.
SECTION 14 – CONTACT US
For any questions regarding these Terms & Conditions, please contact:
Jacob Muller
Email: jacob@jacobmullerhair.com
Website: jacobmuller.com.au